Existing Clients

START HERE.

Something stopped working? Need a change? Need a renewal? Need to talk to the team? You don't need to find the right department. Tell us what you need.

10
Client Support
Service & Maintenance
Renewals & Requests
What Do You Need?

Don't find the department. Find the answer.

Choose the closest option. If you're not sure, simply report the problem and we'll route it.

01
!

Something isn't working

Report a bug, error, outage, broken feature or unexpected behaviour.

Report Problem →
02
+

I need a change

Request a new feature, content change, modification or improvement.

Request Change →
03
↻

I need a renewal

Domain, hosting, SSL, AMC, software, communication or recurring services.

View Renewals →
04
?

I have a question

Ask about an existing system, service, invoice, process or technical matter.

Ask the Team →
05
◉

I need a meeting

Request a client meeting, service discussion, review or technical consultation.

Request Meeting →
06
▶

I need a demo

Want to understand an existing product, system or capability?

Request Demo →
Technical Support

TELL US WHAT BROKE.

Don't worry about explaining the technical cause. Tell us what you see, what you expected to happen, and what happened instead.

Screenshots, recordings or other useful information can be shared with the support team through the connected support workflow.


Production implementation should submit this form directly into the D Final Solution support/CRM workflow.
Renewals

Keep the systems running.

Recurring technology services should not become a surprise because someone forgot a renewal date.

What Happens Next

Your request enters a process.

The goal is simple: make support visible, accountable and easier to follow.

01 Request

Your issue or request is submitted.

02 Triage

The request is understood and categorised.

03 Owner

It reaches the appropriate team member.

04 Work

Investigation, fix, change or action begins.

05 Test

Changes can be checked before completion.

06 Close

The outcome is communicated and recorded.

Direct Contact

Sometimes you just need a person.

For urgent clarification, a meeting request or something that does not fit the options above, contact the team directly.

We're Here

SOMETHING ISN'T WORKING?

Don't spend time figuring out who should receive the message. Tell us what is happening and let the system route it.

Report a Problem →